Getting started

Your guest list, from an empty account to the morning after.

This guide follows one venue through everything ListPop does: opening an account, setting up lists, inviting the people who work your nights, filling a list, ticking people off at the door, and reading the numbers afterwards.

19 sections Real screenshots Light and dark Works on any phone

What ListPop does

ListPop holds the guest list for a night in one place, so the person on the door is working from the same list your promoters filled in that afternoon. Names go in during the week, the door ticks them off as people arrive, and the next morning you can see who actually turned up.

It runs in a browser on any phone, tablet or laptop. There is nothing to install, though you can add it to your home screen and it will open like an app. It comes in dark and light, set per person. Every screenshot in this guide follows whichever you pick, using the toggle at the top.

Guests never log in and never get an account. They are names on a list. The only people with logins are you and your staff.

ListPop home screen showing two events with doors open — The home screen on a busy night: two rooms open, live headcounts on both

Five words worth learning first

Word	What it means
Venue	A room you run. Everything else sits inside a venue: your events, your lists, your staff, your banned names.
Event	One night at a venue, with a start time, an end time and an optional capacity.
Guest list	A named list inside an event, such as VIP, Press, or a promoter's own list.
Guest	One row on a list: a person, plus however many people they are bringing.
Plus ones	The extra people arriving with that guest. "Ada +2" is one row and three people.

Create your account

Open the app and choose Create one here at the bottom of the sign in screen. You need an email address and a password of at least eight characters.

Empty create account form — The sign up form

Create account form filled in — Email and password, twice

Welcome screen asking for a full name — Then your name

ListPop sends a confirmation email. Click the link in it, and you land on a short setup flow that asks two things: what to call you, and whether you run a venue or work at one.

Choosing between venue manager and venue staff — Pick "I'm a Venue Manager" if the room is yours

Prompt to add the first venue — Managers go straight to adding a venue

For your staff

Your promoters and door staff sign up exactly the same way, but they choose I'm Venue Staff. That puts them on a waiting screen showing the email address they registered with. They send you that address, you add them to the venue, and the app lets them in. They cannot add themselves.

Open your first venue

A venue only needs a name, up to 20 characters. Use the name your staff would say out loud, because it appears next to every event and on every guest row.

Create venue sheet with a name filled in — One field, then Create

Home screen with no events yet — Your home screen, waiting for a first night

The venue you just made is now the root of everything. Tap Venue in the bottom bar to open it, and you get five tabs: Settings, Lists, Staff, Blacklist and Stats.

Venue settings tab — Settings, where you rename or delete the venue

Set up your guest lists

Lists are how you split a night up: VIP on one, general admission on another, a list per promoter if that is how you pay them. You set them up once on the venue, and every event you create from then on starts with the same set already made.

Open the venue and go to Lists. A new venue comes with one list called Guests, marked as the default. The default is the list ListPop pre-selects when someone adds a name, so make it whichever list you use most.

Venue lists tab with a single default list — Every venue starts with one list

Typing a new list name — Add List, type the name, press enter

Venue with four guest lists set up — Four lists, ready to be copied into every event

Worth knowing

These venue lists are templates. Changing them does not touch events you have already created, it only changes what new events start with. To rename or remove a list on a night that already exists, do it on that event's own Lists tab.

Add your team

Go to Staff on the venue. Search for someone by their exact email address, the one they signed up with. Partial matches do not work, and this is deliberate: it stops anyone browsing your staff list or guessing at addresses.

Staff tab with only the manager — Day one: just you

A staff member found by email — Found. Tap the name to continue

Role picker showing four roles — Pick a role

The four roles

Administrator

Everything you can do, apart from deleting the venue. Use this for a manager who runs nights when you are not there.

Promoter

Can add guests, and nothing else. They cannot remove a name or check anyone in.

Door Staff

Can add, edit and remove guests, and check people in. This is the role for whoever holds the phone at the door.

Custom Role

Set the four permissions yourself: view, add, remove, check in. Use it when none of the three above quite fit.

Promoter role selected with its permissions shown — Each role sets the four switches for you

Venue staff list with five members — A full team on one venue

Rest of the staff list — Tap anyone to change their role or remove them

What you set here becomes each person's default across every event at the venue. You can still override it for a single night or a single list later, on the event's Access tab.

Ban a name

The Blacklist tab holds names that should not get in. It works on names, not accounts, and it applies to the whole venue rather than one night.

Add a name, and optionally a reason and a photo. The reason is what your door staff will read at two in the morning, so write it for them.

Blacklist form with a name and reason — Name, reason, and a photo if you have one

A blacklist entry saved — Saved, and now live on every list at this venue

A ban warns, it does not block

A banned name can still be added to a list and can still be checked in. ListPop paints the row red, shows the reason, and makes whoever does it confirm on purpose. The decision stays with the person on the door, which is where it belongs. Names come off the list from this same tab.

Matching ignores accents and capitals, so ŞEYMA KAYA, Şeyma Kaya and seyma kaya are treated as the same person. That matters for Turkish names, where the same person gets written five different ways over the course of a week.

Run more than one room

If you run several rooms, add each one as its own venue. Tap the account icon in the top right and choose Venues, then Add New Venue.

Venues page with one venue — Your venues

Two venues listed — Two rooms, each with its own staff

Venues are kept fully separate. Lists, staff, banned names and stats belong to one venue and do not leak into another. Somebody who works both rooms is added to both, and can be a promoter in one and door staff in the other.

Staff on the second venue — The second room with its own, smaller team

Create an event

Tap the + button at the top of the home screen. An event is one night, and it needs a name, a venue, a start and an end.

Choosing a venue for the event — With two venues you pick one

Event form filled in — Filled in and ready

Field	Notes
Name	Up to 32 characters. This is what your staff will look for on the home screen.
Venue	Pre-filled if you only run one room.
Description	Optional. A line for your own staff, not for guests.
Start and end	Both required. An end after midnight is normal and expected.
Guest capacity	Optional. Leave it empty for no cap. Fill it in and the home screen shows a percentage full and warns you as you approach it.

The moment you create the event, every guest list you set up on the venue is copied into it. The night is ready for names before you have typed one.

A new event with no guests — Nobody on it yet. The three counters at the top follow the night all the way through

Add a guest by hand

Open the event and tap the green + in the bottom right. The sheet opens on Single, which is one name at a time.

Single guest form — List, name, plus ones, notes

Single guest form with a name and two plus ones — "Party of 3" tells you the real headcount

Confirmation that the guest was added — Added, and the counters move

Select list starts on your default list and can be changed per guest.
Name is the only required field. Write it as the guest will say it at the door.
Plus ones counts the extra people, not the total. Ada with two friends is +2, and ListPop shows "Party of 3" underneath so there is no confusion. The most you can add is +10.
Notes is optional and only your staff see it. Table numbers, who to ask for, anything the door needs.

Tip

If you mostly paste lists rather than type single names, open Account Settings and set your Default Guest Form to Multiple. The sheet will open on the paste box from then on.

Paste a whole list

This is how most names get in. A promoter has a list in a message thread or a notes app, and they paste it in one go. Switch the sheet to Multiple and you get a single box to paste into.

Empty paste box showing the placeholder format — The placeholder shows you the format

Paste box with eight names and a live summary — Eight names counted up as you type

The format

The grey text in the empty box is the whole rulebook:

One guest per line:
Ada Lovelace
Şeyma Kaya +2
Barış Yılmaz +1

One person per line. Write the name, then +2 if they are bringing two people with them. No plus sign means they are coming alone. There is no other syntax to learn, no commas, no column headers, no special file to prepare. Accents, Turkish characters and capitals all work as typed, and extra spaces are ignored.

What the box does while you type

It counts as you go. Under the box you get a running summary in the form 8 names · 5 with plus-ones · 16 people. The last number is the one that matters for capacity, because it counts plus ones.
It picks a list first. The Select list dropdown above the box decides where the whole paste lands. Set it before you paste, not after.
It flags lines it cannot read, in pink, next to the summary: 2 lines need fixing. That count updates live.
It refuses to half-import. Press Add All Guests with broken lines still in the box and ListPop names each problem instead of adding anything. You fix the lines and press again. You never end up with a list that is partly in and partly missing.

Paste box flagging two unreadable lines — Two lines flagged before anything is saved

Messages naming each broken line — Press add and it tells you which line and why

The two things it will stop on:

Line	What you get told
`+3`	No name on this line. A plus count with nobody attached to it.
`Mert Aslan +25`	Mert Aslan has +25. The most you can add is +10.

Choosing the list

The same paste box serves every list on the night. Open the dropdown, pick VIP or Press or a promoter's own list, then paste. Whoever is signed in is recorded as the person who added those names, which is what the promoter leaderboard is built from later.

List picker open showing four lists — Every list on the night

Press list chosen with two names pasted — Press list, two names

Eight guests added, list now populated — Done. Each row shows its list and who added it

When names clash

Paste a list into a night that already has names on it and you will eventually hit a clash. Two promoters both claim the same person, a name appears twice in one paste, or somebody on the banned list turns up in a promoter's list.

ListPop catches all of that before anything is written, and walks you through it in two steps.

Step one: duplicates inside your own paste

The same name twice in one block. You choose: skip them, keep every copy, or keep one of each.

Step one of the conflict resolver showing a duplicated name — Step 1 of 2

Step two showing names already on the list and a banned name — Step 2 of 2, split into two groups

Step two: already on the list, and banned

The second step separates two different problems. Already on Guest List is people who are on the night already, where adding them again would put the door in front of two identical rows. Blacklisted is names you have banned at this venue.

Each group gets its own pair of buttons, so you can skip the duplicates and still let the banned name through, or the other way round. Both choices ask you to confirm, because both are hard to undo.

Confirmation before discarding rows — Skipping throws those rows away for good

Confirmation before adding a banned guest — Adding a banned name is always a deliberate act

Import complete summary — A summary of what actually went in

Full guest list for the night — The finished list, with the banned row in red

Working the door

On the night, open the event and you are looking at the door screen. Every row is a party: the name, how many they are, which list they are on, and who put them there.

The three counters at the top are the night in one line: how many people are inside, how many are on the list, and your capacity.

The door screen at the start of the night — Doors open, nobody in yet

Tap for one, hold for the whole party

The button on the right of each row does both jobs. Tap it and one person goes in. Hold it and the whole party goes in at once. That single gesture covers the two things that actually happen at a door: the guest who arrives alone and says the rest are coming later, and the group of four who walk up together.

A guest marked partial after one person checked in — One in, two to come. The row reads PARTIAL

A party fully checked in — Hold, and the rest of the party is in

The door screen partway through the night — Midway through: arrivals sink, the still-to-come stay on top

Nothing is final. A row that has been checked in shows Undo for a moment afterwards, and you can always open the guest and check them back out.

Finding someone fast

The search box matches the guest's name and the name of whoever added them. Type a few letters of a surname and the list narrows immediately. Searching by staff name is how you answer "she said she is on Kerem's list" without knowing the spelling of anything.

Searching the guest list — Partial spellings are fine

Guest detail sheet — Tap a name for the full record

Tapping the name rather than the button opens the guest. You get their list, party size, who added them, when, how many have arrived, and any notes. From the menu in the corner you can edit the name or party size, ban them, or delete the row.

Banned names and walk-ins

A banned name at the door

A banned guest sits on the list in red, marked BANNED. Try to check them in and ListPop stops you with the reason you wrote when you banned them, and two choices: check in anyway, or cancel.

A banned guest highlighted in red on the list — Impossible to miss on a dark screen

Warning dialog showing the ban reason — The reason, shown where it is needed

Letting them in does not clear the ban. The entry stays on the venue's blacklist until you remove it yourself.

Someone who is not on the list

Search for a name that is not there and ListPop offers to add it. One tap puts the walk-in on the list and you can check them straight in, so the headcount stays honest without anyone leaving the door.

Offer to add a walk-in from the search box — Search, no match, add them anyway

Lists on the night

The Lists tab inside an event shows how the night is split and how each list is filling up: how many are inside, how many are on it, how many parties.

You can add a list mid-week, rename one, or set a different default for this night only. If you delete a list that has people on it, ListPop makes you choose another list to move them to first. Nobody gets deleted by accident.

Lists tab of an event — Four lists, each with its own tally

Who can do what

The Access tab answers one question: who can do what tonight. Everyone with access to the venue appears, with a summary of what they are allowed to do.

Access tab listing five staff members — The whole team on one screen

One staff member expanded, showing permission switches for every list — Tap a name to open their permissions

Tap anyone and their permissions open up. The purple row at the top is their default across the whole night, and it has the four switches everything else is built from: view, add, check in, remove. Kerem above is a promoter, so view and add are on and the other two are off.

Under that, every list on the night gets its own row. They start marked Inherited, meaning they follow the default. Change a switch on one of them and that row becomes an Override and stops following. This is how you let a promoter check in their own list while still only being able to look at everyone else's, or give one person the right to remove names from a single list and nowhere else. Reset to default clears an override and puts the row back to inherited.

Two things do not change. Administrators always have full access and cannot be restricted here, and neither can you. Everyone else starts from the role you gave them on the venue's Staff tab, and the link at the bottom of this screen takes you straight there.

The same event as seen by door staff, with only two tabs — The same night as door staff see it: Guests and Stats only

Note the second screenshot

Staff who are not administrators see a simpler version of the same event: Guests and Stats only. Lists and Access are manager tools, so they are not shown. If a member of your team says the tabs are missing, that is the reason, and the fix is to make them an administrator on the venue's Staff tab.

Stats

The Stats tab is live during the night and settles into a report afterwards.

Stats for a finished night — The morning after

Tile	What it tells you
Check-in rate	What share of the people on your list actually arrived.
Arrivals	Headcount through the door, against capacity if you set one.
On list	Total people promised across every list, plus ones included.
No-shows	People who were on a list and never arrived.

Under each number is a comparison against the same weekday at the same venue, using the median of your previous nights. It says "compared against the median of 4 same-weekday nights" so you know how much history is behind the figure. On a brand new venue there is nothing to compare against yet and ListPop says so rather than inventing a number.

Arrivals by hour, promoters, and lists

Scroll down for the shape of the night. Arrivals by hour shows when people actually walked in and marks your peak. Top promoters ranks your team by how many of their names turned up, not by how many they wrote down, which is the number worth paying on. By list does the same per list.

Arrivals by hour chart during a live night — The night as it fills

Top promoters and by-list breakdown — Arrived over promised, per promoter and per list

Past nights

Past in the bottom bar lists every finished night, newest first, with its final number against capacity. Filter by venue or search by name. Open any one of them and you get the full guest list and stats exactly as they stood when the night ended.

Past events across two venues — Everything you have run, across both rooms

Venue level statistics over a date range — Venue stats over a date range you choose

For the wider view, open the venue and use its own Stats tab. That one covers a date range rather than a single night, so you can look at a month or a season and see which promoters and which lists hold up over time. It is only visible to you and your administrators.

English and Turkish

ListPop is fully translated into Turkish. Open Account Settings from the account icon and pick your language. The setting belongs to the person, not the venue, so your door staff can work in Turkish while you read the stats in English on the same night and the same data.

Account settings with a language picker — Account Settings

The home screen in Turkish — The same home screen in Turkish

The door screen in Turkish — And the door screen

Guest names are never translated or altered. What was typed is what the door sees.

Words we use

Word	Meaning
Venue	A room you run. Holds your events, lists, staff, banned names and stats.
Manager	The person who created the venue. One per venue, and the only one who can delete it.
Administrator	A staff member with the same access as the manager, apart from deleting the venue.
Event	One night at one venue.
Guest list	A named list inside an event. Set them up once on the venue and every new event gets a copy.
Default list	The list pre-selected when someone adds a name.
Guest	One row: a named person and their party.
Plus ones	Extra people arriving with a guest. Party size is the guest plus their plus ones.
Party	A guest and everyone with them, counted as one row and several people.
Partial	Some of a party has arrived and some has not.
Promoter	Whoever put a name on a list. Stats group by promoter.
Blacklist	Names banned at a venue. Warns the door, never blocks it.
Capacity	Optional cap on an event, used for the percentage full on the home screen.
Walk-in	Somebody added at the door on the night rather than in advance.